Each DSI unit is being tasked with creating a service portfolio. Below is the template for each unit to copy. For now, service portfolios will live in each unit’s Confluence space. Once all units have completed their service portfolios, they will be reviewed (by DSI admin and unit leaders), combined (where appropriate), and moved to the DSI Confluence space.
Discovery & Application Development
Mission
Discovery & Application Development
Mission
We work to ensure seamless access to library resources, and to support the University Libraries mission and values.
Key Activities
maintaining the appearance and functionality of the public-facing discovery layer and link resolver (Discover);
managing the access and authentication software (EZProxy) that enables access to library resources from off-campus;
administration of the library service platform (Alma);
administration of the inventory control software (Zasio) used at OU Libraries' offsite storage facilities;
administration of the Lean Library research tool.
Key Products & Services
EZProxy |
Zasio (aka Jazz Hands) |
Discover & Application Development Service Portfolio
Current Service Catalog
Service Name | ||
|---|---|---|
Service Type | Customer-Facing Service or Alma (Library Management System) | |
Service Type | Supporting/Technical Service External | |
Description | Alma is the LMS that supports cataloging, acquisitions, patron-records, and fulfillment. | |
Service Owner | Cari Davis | |
Customers | UL Staff and Patrons | |
How to Obtain Service | Patrons are automatically set up upon employment. UL Staff can request access at Help.Libraries | |
Planned Changes to Service | regular scheduled maintenance/updates by vendor | |
References | ||
Primo Discovery Layer | |
|---|---|
Service Type | Supporting/Technical Service |
External |
(customer-facing= services delivered to the customers; supporting/tech services= invisible to the customers)
(internal= internally provided service; external= service sourced from an external service provider)
Description
Service Owner
(responsible for service provisioning)
Customers
(users of the service)
How to Obtain Service
(contacts/processes for signing up for the service)
Planned Changes to Service
(if any)
References
(How To documentation, website links, etc.)
Service Pipeline
Name of Service
Description
Anticipated Launch Date
Description | Primo is the system that forms the backbone of the customer-facing catalog, Discover. |
Service Owner | Cari Davis |
Customers | UL Staff and Patrons |
How to Obtain Service | |
Planned Changes to Service | regular scheduled maintenance/updates by vendor |
References |
Discover Catalog | |
|---|---|
Service Type | Customer-Facing Service External |
Description | Discover is out public-facing library catalog. |
Service Owner | Cari Davis |
Customers | Faculty, Researchers, Staff, Students, and Public |
How to Obtain Service | Report a Problem links are available in the catalog records. |
Planned Changes to Service | regular scheduled maintenance/updates by vendor |
References | |
EZProxy | |
|---|---|
Service Type | Customer-Facing Service External |
Description | EZProxy is the authentication service that allows access to library resources from off-campus. |
Service Owner | Cari Davis |
Customers | OU Faculty, Staff, and Students |
How to Obtain Service | automated EZProxy help web forms |
Planned Changes to Service | product upgrade in December 2022 |
References | |
Lean Library | |
|---|---|
Service Type | Customer-Facing Service External |
Description | Browser extension that streamlines access to library e-resources. |
Service Owner | Cari Davis |
Customers | OU Faculty, Staff, and Students |
How to Obtain Service | |
Planned Changes to Service | |
References | |
Zasio (aka Jazz Hands) | |
|---|---|
Service Type | Supporting/Technical Service External |
Description | Inventory Control System used at the LSC |
Service Owner | Application Administration: Cari Davis |
Customers | Library Stacks Management Team |
How to Obtain Service | |
Planned Changes to Service | |
References | |
Service Pipeline
https://wiki.en.it-processmaps.com/index.php/Checklist_Service_PortfolioName of Service | Description |
|---|
End Date
Additional Resources
Anticipated Launch Date | ||
|---|---|---|