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Outages
Procedures for handling reports and updating users about UNPLANNED interruptions of service. Depending on the impact of the outages, ALL of these communication methods may be needed.
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Planned Maintenance
We have identified several maintenance windows throughout the year where planned maintenance, upgrades, code pushes can be scheduled to minimize impact on services. The maintenance window will occur between 6:00 AM to 12:00 PM on the scheduled day. Please note the process for scheduling an update and communicating updates out to the public.
Scheduling Maintenance
*** It is up to the unit manager to determine who the internal stake holders are. Any public service must include notifications to the general public. |
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Maintenance Windows
2019
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Root Cause Analysis (RCA)
Unplanned outages require an Root Cause Analysis to be completed by the team in charge. See the RCA documentation for more information.