OU Libraries
  1. OU Libraries
  2. Cloud Infrastructure and Development - Service Desk

Cloud Infrastructure and Development - Service Desk

Welcome! You can raise a CID Service Desk request here!

  • Submit a Request

    Submit a request or report an issue.

Powered by Jira Service Management
{"xsrfToken":"d3f4d5a1f660981ebea75c499f2e5adb136400a4_lout","branding":{"id":"15","key":"cidsd","name":"Cloud Infrastructure and Development - Service Desk","portalBaseUrl":"/servicedesk/customer/portal/15"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the University of Oklahoma Libraries","sharedPortalName":"OU Libraries","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the University of Oklahoma Libraries","sharedPortalName":"OU Libraries","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#841617","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/1bbd73dd-8ab5-48c3-b730-a2c9719fe7c2/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMTBmMWFmMS01MTAxLTQwZWYtYmU0NC04NGQ1ZGExY2ZmZGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjFiYmQ3M2RkLThhYjUtNDhjMy1iNzMwLWEyYzk3MTlmZTdjMiI6WyJyZWFkIl19LCJleHAiOjE3NDg3NDc2NzYsIm5iZiI6MTc0ODc0NzA3Nn0.fhn7fzVcXmmLRK3Fu5rj-JhjRw8vcKkhYq097aZu0P0&client=c10f1af1-5101-40ef-be44-84d5da1cffde&height=300&mode=fit","bannerMediaApiFileId":"1bbd73dd-8ab5-48c3-b730-a2c9719fe7c2","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"15","key":"cidsd","projectId":10043,"serviceDeskId":15,"name":"Cloud Infrastructure and Development - Service Desk","description":"<p>Welcome! You can raise a CID Service Desk request here!</p>","portalBaseUrl":"/servicedesk/customer/portal/15","reqTypes":[{"id":"205","name":"Submit a Request","descriptionHtml":"","callToAction":"Submit a Request","introHtml":"<p>Submit a request or report an issue.</p>","icon":10491,"iconUrl":"https://oulibraries.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[43],"key":""},{"id":"217","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://oulibraries.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""}],"reqGroups":[{"id":43,"name":"Common Requests"}],"orderMapping":{"43":[205]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":15,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CIDSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMTBmMWFmMS01MTAxLTQwZWYtYmU0NC04NGQ1ZGExY2ZmZGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA0MyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDg3NDgyNzYsIm5iZiI6MTc0ODc0NzA3Nn0.djAsQS49nW5WTmYLZ3Oi5WbQGHVSDYRresZBatmCtOI","targetCollection":"upload-project-10043","endpointUrl":"https://api.media.atlassian.com","clientId":"c10f1af1-5101-40ef-be44-84d5da1cffde","tokenDurationInMins":20}},"sharedPortal":{"name":"OU Libraries","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://oulibraries.atlassian.net/wiki","kbLinkDomainURLs":["https://oulibraries.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=oulibraries","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"d3f4d5a1f660981ebea75c499f2e5adb136400a4_lout","baseUrl":"https://oulibraries.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://oulibraries.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"c10f1af1-5101-40ef-be44-84d5da1cffde","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"ce503315f8e94ab1b2d2736ef61c7155","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}