Library Technology Platforms

Mission

Key Activities

Key Products & Services

LTP Service Portfolio

Current Service Catalog

Service Name

Service Name
Service Type	Customer-Facing Service or Supporting/Technical Service Internal or External (customer-facing= services delivered to the customers; supporting/tech services= invisible to the customers) (internal= internally provided service; external= service sourced from an external service provider)
Description
Service Owner	(responsible for service provisioning)
Customers	(users of the service)
How to Obtain Service	(contacts/processes for signing up for the service)
Planned Changes to Service	(if any)
References	(How To documentation, website links, etc.)

Server Admin & Maintenance

Server Admin & Maintenance
Service Type	Supporting/Technical Service Internal
Description	Includes backup and tape rotation
Service Owner	Jared
Customers	(users of the service)
How to Obtain Service	(contacts/processes for signing up for the service)
Planned Changes to Service	None
References	(How To documentation, website links, etc.)

Jamf Administration

Jamf Administration
Service Type	Supporting/Technical Service External- service sourced from an external service provider
Description	Jamf server and application administration
Service Owner	Jared
Customers	(users of the service)
How to Obtain Service	(contacts/processes for signing up for the service)
Planned Changes to Service	(if any)
References	(How To documentation, website links, etc.)

Active Directory Administration

Active Directory Administration
Service Type	Customer-Facing Service or Supporting/Technical Service Internal or External (customer-facing= services delivered to the customers; supporting/tech services= invisible to the customers) (internal= internally provided service; external= service sourced from an external service provider)
Description
Service Owner	(responsible for service provisioning)
Customers	(users of the service)
How to Obtain Service	(contacts/processes for signing up for the service)
Planned Changes to Service	(if any)
References	(How To documentation, website links, etc.)

Group Policy Administration

Group Policy Administration
Service Type	Customer-Facing Service or Supporting/Technical Service Internal or External (customer-facing= services delivered to the customers; supporting/tech services= invisible to the customers) (internal= internally provided service; external= service sourced from an external service provider)
Description
Service Owner	(responsible for service provisioning)
Customers	(users of the service)
How to Obtain Service	(contacts/processes for signing up for the service)
Planned Changes to Service	(if any)
References	(How To documentation, website links, etc.)

Mac OS Device Support

Mac OS Device Support
Service Type	Customer-Facing Service or Supporting/Technical Service Internal or External (customer-facing= services delivered to the customers; supporting/tech services= invisible to the customers) (internal= internally provided service; external= service sourced from an external service provider)
Description
Service Owner	Jared
Customers	(users of the service)
How to Obtain Service	(contacts/processes for signing up for the service)
Planned Changes to Service	(if any)
References	(How To documentation, website links, etc.)

4 Winds Digital Signage

4 Winds Digital Signage
Service Type	Customer-Facing Service or Supporting/Technical Service Internal or External (customer-facing= services delivered to the customers; supporting/tech services= invisible to the customers) (internal= internally provided service; external= service sourced from an external service provider)
Description
Service Owner	Jared
Customers	(users of the service)
How to Obtain Service	(contacts/processes for signing up for the service)
Planned Changes to Service	(if any)
References	(How To documentation, website links, etc.)

Student Help Desk Management

Student Help Desk Management
Service Type	Customer-Facing Service or Supporting/Technical Service Internal or External (customer-facing= services delivered to the customers; supporting/tech services= invisible to the customers) (internal= internally provided service; external= service sourced from an external service provider)
Description
Service Owner	Jared and Eric
Customers	(users of the service)
How to Obtain Service	(contacts/processes for signing up for the service)
Planned Changes to Service	(if any)
References	(How To documentation, website links, etc.)

Access Requests: LL2, DigiLab, LSC

Access Requests: LL2, DigiLab, LSC
Service Type	Customer-Facing Service or Supporting/Technical Service Internal or External (customer-facing= services delivered to the customers; supporting/tech services= invisible to the customers) (internal= internally provided service; external= service sourced from an external service provider)
Description
Service Owner	Jared and Eric
Customers	(users of the service)
How to Obtain Service	(contacts/processes for signing up for the service)
Planned Changes to Service	(if any)
References	(How To documentation, website links, etc.)

PC Device Support

PC Device Support
Service Type	Customer-Facing Service or Supporting/Technical Service Internal or External (customer-facing= services delivered to the customers; supporting/tech services= invisible to the customers) (internal= internally provided service; external= service sourced from an external service provider)
Description
Service Owner	Jared
Customers	(users of the service)
How to Obtain Service	(contacts/processes for signing up for the service)
Planned Changes to Service	(if any)
References	(How To documentation, website links, etc.)

Jira Administration

Jira Administration
Service Type	Customer-Facing Service or Supporting/Technical Service Internal or External (customer-facing= services delivered to the customers; supporting/tech services= invisible to the customers) (internal= internally provided service; external= service sourced from an external service provider)
Description	Includes service desk administration and LTP’s help desk
Service Owner	Jared
Customers	(users of the service)
How to Obtain Service	(contacts/processes for signing up for the service)
Planned Changes to Service	(if any)
References	(How To documentation, website links, etc.)

Technology Purchasing

Technology Purchasing
Service Type	Customer-Facing Service or Supporting/Technical Service Internal or External (customer-facing= services delivered to the customers; supporting/tech services= invisible to the customers) (internal= internally provided service; external= service sourced from an external service provider)
Description	Includes service desk administration and LTP’s help desk
Service Owner	Eric
Customers	(users of the service)
How to Obtain Service	(contacts/processes for signing up for the service)
Planned Changes to Service	(if any)
References	(How To documentation, website links, etc.)

AV Support

AV Support
Service Type	Customer-Facing Service or Supporting/Technical Service Internal or External (customer-facing= services delivered to the customers; supporting/tech services= invisible to the customers) (internal= internally provided service; external= service sourced from an external service provider)
Description	Includes service desk administration and LTP’s help desk
Service Owner	Eric and Jared
Customers	(users of the service)
How to Obtain Service	(contacts/processes for signing up for the service)
Planned Changes to Service	(if any)
References	(How To documentation, website links, etc.)

Technology Inventory

Technology Inventory
Service Type	Customer-Facing Service or Supporting/Technical Service Internal or External (customer-facing= services delivered to the customers; supporting/tech services= invisible to the customers) (internal= internally provided service; external= service sourced from an external service provider)
Description	Includes service desk administration and LTP’s help desk
Service Owner	Eric and Jared
Customers	(users of the service)
How to Obtain Service	(contacts/processes for signing up for the service)
Planned Changes to Service	(if any)
References	(How To documentation, website links, etc.)

Tech-Related Facilities Liaison

Tech-Related Facilities Liaison
Service Type	Customer-Facing Service or Supporting/Technical Service Internal or External (customer-facing= services delivered to the customers; supporting/tech services= invisible to the customers) (internal= internally provided service; external= service sourced from an external service provider)
Description	Includes service desk administration and LTP’s help desk
Service Owner	Eric and Jared
Customers	(users of the service)
How to Obtain Service	(contacts/processes for signing up for the service)
Planned Changes to Service	(if any)
References	(How To documentation, website links, etc.)

UL Technology- Physical Device Support

UL Technology- Physical Device Support
Service Type	Customer-Facing Service or Supporting/Technical Service Internal or External (customer-facing= services delivered to the customers; supporting/tech services= invisible to the customers) (internal= internally provided service; external= service sourced from an external service provider)
Description	Setup, installation, configuration, and support for: UL Printer/Scanners Microfilm Reader Scanner Spine Label Printer KIC Scanner
Service Owner	Eric and Jared
Customers	(users of the service)
How to Obtain Service	(contacts/processes for signing up for the service)
Planned Changes to Service	(if any)
References	(How To documentation, website links, etc.)

UL Technology- Software Support

UL Technology- Software Support
Service Type	Customer-Facing Service or Supporting/Technical Service Internal or External (customer-facing= services delivered to the customers; supporting/tech services= invisible to the customers) (internal= internally provided service; external= service sourced from an external service provider)
Description	Setup, installation, configuration, and support for: Quickbooks Client ILLiad Client OCLC Connexion Anti-virus Client Security Camera Client Adobe Package Client K1000/K2000 Software
Service Owner	Eric and Jared
Customers	(users of the service)
How to Obtain Service	(contacts/processes for signing up for the service)
Planned Changes to Service	(if any)
References	(How To documentation, website links, etc.)

Exhibit Support

Exhibit Support
Service Type	Customer-Facing Service or Supporting/Technical Service Internal or External (customer-facing= services delivered to the customers; supporting/tech services= invisible to the customers) (internal= internally provided service; external= service sourced from an external service provider)
Description
Service Owner	Eric and Jared
Customers	(users of the service)
How to Obtain Service	(contacts/processes for signing up for the service)
Planned Changes to Service	(if any)
References	(How To documentation, website links, etc.)

OU IT Liaison

OU IT Liaison
Service Type	Customer-Facing Service or Supporting/Technical Service Internal or External (customer-facing= services delivered to the customers; supporting/tech services= invisible to the customers) (internal= internally provided service; external= service sourced from an external service provider)
Description
Service Owner	Eric and Jared
Customers	(users of the service)
How to Obtain Service	(contacts/processes for signing up for the service)
Planned Changes to Service	(if any)
References	(How To documentation, website links, etc.)

Service Pipeline

Name of Service	Description	Anticipated Launch Date

Name of Service	Description	Anticipated Launch Date

Retired Services

Name of Service	Description	End Date

Name of Service	Description	End Date

Additional Resources

https://wiki.en.it-processmaps.com/index.php/Checklist_Service_Portfolio