Primo: Outage Procedures

Check to see if it’s a known issue that’s already been reported:

If it’s not a known issue report it to ExL Support as a System Down ticket.

Post information about outage on #outages Slack channel.

Send an email to these folks:

Create a ticket for web services asking that a message be added to the website.

Follow up with everyone as we have more information and/or the situation has been resolved.