How to Check on Your Ticket Status in the UL Service Desk

If you have submitted a ticket to the University Libraries Service Desk and you would like to check on its status, follow the steps below

NOTE: You must first create a Jira account for the UL Service Desk in order to check on a ticket status. Please follow the steps on how to create a Jira account here

1. Log into the UL Service Desk with your Jira account. If you need to create a Jira account please follow the instructions on how to do that here

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2. Type in the email address that you used when you created your Jira account and then click the red “Next” button

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3. Type in the password you created when you created your Jira account and then click the red “Log in” button.

4. You will now be logged in and see the main UL service desk page. Click the “Requests” button on the top right, then click either the “Created by me” or “All” options.

5. You will now be at the page where you can see all of the tickets and requests that you have submitted. Click on either the “Reference” identifier or the “Summary” title of the ticket you wish to view the status of.

6. You will be taken to the specific page for the ticket you submitted where you can view all of the details of the ticket including the status. You can also add a comment to the ticket, toggle notifications off/on, escalate the ticket and resolve or cancel the ticket. You can also share the ticket with someone else by entering their email address or name. Sharing a ticket with someone will allow that person to view the ticket status as well. If you share the ticket with someone who does not have a Jira account, an email will be sent to the email you enter to invite them to the UL Service Desk